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Suggestions, comments and complaints
What if you are still not satisfied?
If your complaint is not resolved to your satisfaction you can ask for it to be elevated to the next stage. This means it will be referred to the head of housing services, who will consider the matter and respond to you within 14 working days.
If the head of housing services is unable to resolve the complaint, the matter may be referred to an appeals panel appointed by the Board. You have the right to personal representation at the appeal hearing if you wish, in which case we will advise you of the venue and time of the appeal at least 10 working days in advance. We will try and ensure that the location of the hearing is as near to you as possible.
If, after following this procedure, you remain dissatisfied, you can take your complaint to the Housing Ombudsman Service. You can of course contact the Housing Ombudsman at any time; however they will generally only consider your complaint after you have exhausted the Association's own complaints procedure.
You can download a copy of our complaints procedure here
