• customer services
• complaints
  • complaints procedure
  • independent advice
• repairs
  • how to report a repair
  • our repairs and maintenance service
  • tell us what you think of our service
• paying your rent
  • service charge info
  • support charge info
  • other services/charges
  • payment methods
  • having difficulties paying?
• benefits and allowances
  • Housing benefit
  • Pension credit
  • Attendance allowance / Disability Living Allowance
  • Money Matters
• Housing 21 Service Promise
• accessing care and support
  • support plan
  • Housing 21 extra care
  • help at home
  • using technology to assist with daily living
• getting involved
  • how to get involved
• anti-social behaviour
• equality and diversity
• access to information
• newsletters and information
• frequently asked questions
• useful links
• Oldham Customers
  • useful contact numbers
  • your court manager
  • communal facilities
  • getting involved
  • repairs & maintenance
  • suggestions, compliments & complaints
  • paying your rent
  • tenant information pack
• Kent Customers
  • report a repair
  • paying your rent
  • complaints
  • housing benefit

customer services

Suggestions, comments and complaints

At Housing 21 we aim to continually improve our services and we welcome all feedback - good and bad - on any aspect of our work.

We are happy to accept any form of communication as all of your feedback helps us to improve and provide better services. We hope that this section will encourage you to let us know what changes you think we could make to improve our services to you.