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customer services

Repairs

Your rent includes a contribution towards the cost of repairing your home. The tenancy agreement lists the repairs Housing 21 is responsible for. In summary:

• We carry out most items of maintenance except where damage has resulted from misuse or neglect or been caused by yourself or visitors to your home
• We redecorate and maintain the communal areas of our courts and outside of your home regularly
• Except in emergencies, we will give you at least 24 hours notice of work being done
• You are responsible for insuring your personal possessions and the contents of your home against damage
• You are responsible for any fittings and appliances you have installed.

Items Housing 21 is not responsible for:

• fittings and appliances installed by residents
• drains blocked as a result of inappropriate disposal of items other than toilet tissue
• the cost of gaining access if door keys are lost
• items damaged by residents or relatives
• insurance cover to take account of damage to contents
• electric plugs or fuses.

We will, however, assist with finding a suitable contractor to undertake repairs that are not Housing 21's responsibility, but you would have to pay for these works when they have been completed.