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• Oldham Customers
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Oldham Customers

Making a Suggestion, Compliment or Complaint

How Are We Doing?

We aim to continually improve the services we offer and welcome all feedback, whether good or bad, on any aspect of our work. We listen to your suggestions, we welcome your compliments and we will deal with your complaints fairly.

Making a complaint

If you are not happy with any part of our service, please let the relevant member of staff know. If the member of staff cannot resolve the matter to your satisfaction, you have the right to make a complaint. You can make your complaint either in writing or by telephone. You can write to us at:

Housing 21 Oldham
2nd Floor
Meridian Centre
King Street
Oldham
OL8 1EZ

To make a complaint by telephone, please call the customer service team on 0345 604 4447.

Our full complaints procedure is included in the Tenants’ Handbook. If you need any further information before then, let your Court Manager know and she will get the information for you.