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Kent Customers

Complaints

If you wish to make a complaint, please let the relevant member of staff know. If they cannot resolve the matter to your satisfaction, you have the right to make a complaint.

Please contact us by one of the methods listed below.

Telephone: 0345 607 0272
Post: FREEPOST SERVICE IMPROVEMENT
         (You don’t need to put anything else).
Email: customerservicesadministration@housing21.co.uk

For more information about our complaints procedure download a copy of our Complaints Leaflet.