customer services

Housing 21 Service Promise

Housing 21 has developed the Service Promise in response to the needs and requests of our residents. When you require help we will provide information and support in accessing services in these areas:

Cleaning - we will help you to access a local cleaning service matching service with your needs
Shopping - we will provide information about shops in the local area and assistance will be provided in accessing a home delivery and/or a shopping service should you need it
Transport - details about local public and community transport, taxis and outings will be made available to assist you to get out when you want to
Lifelong learning - opportunity for learning will be promoted and where required the court manager will assist residents in accessing classes on and off the court. This will include accessing a local, mobile or court library
Money - Benefit information and advice is available enabling you to maximise your income. This will include leaflets, support and information about local funding sources
Health - your health is important and we will offer support in accessing local health services by providing information, leaflets and where appropriate facilitate health practitioners to visit the court. We will also assist you in accessing a prescription delivery service
Social Activity - social activities will be encourage and promoted on and off the court

For further information either contact your court manager or look for the poster displayed on your court notice board, or download a copy of the poster here:

Housing 21: Service Promise

existing customers

If you are already a Housing 21 customer please click here for further information

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"The efficient, enthusiastic and helpful court manager makes this court an excellent place to live in."