• customer services
• complaints
  • complaints procedure
  • independent advice
• repairs
  • how to report a repair
  • our repairs and maintenance service
  • tell us what you think of our service
• paying your rent
  • service charge info
  • support charge info
  • other services/charges
  • payment methods
  • having difficulties paying?
• benefits and allowances
  • Housing benefit
  • Pension credit
  • Attendance allowance / Disability Living Allowance
  • Money Matters
• Housing 21 Service Promise
• accessing care and support
  • support plan
  • Housing 21 extra care
  • help at home
  • using technology to assist with daily living
• getting involved
  • how to get involved
• anti-social behaviour
• equality and diversity
• access to information
• newsletters and information
• frequently asked questions
• useful links
• Oldham Customers
  • useful contact numbers
  • your court manager
  • communal facilities
  • getting involved
  • repairs & maintenance
  • suggestions, compliments & complaints
  • paying your rent
  • tenant information pack
• Kent Customers
  • report a repair
  • paying your rent
  • complaints
  • housing benefit

customer services

Getting involved

Housing 21 positively encourages tenants to participate in the running of the court. Your views count and you can have a real influence over our policies and procedures. How involved you get is up to you. Some tenants enjoy being involved in the formal partnership structures we have, others prefer more informal involvement.

This is your home. You should not only know what is going on, but be able to influence it. By involving you regularly and in different ways, we hope that:

• you feel able to influence events
• we constantly improve our service
• we offer you value for money

Download our Tenant Partnership Strategy 2005-2008 here.