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- Oldham Customers
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customer services
Frequently asked questions
Can I buy my home?
No. There is no right to buy in Housing 21's courts. However, we can provide information about other homes you may be able to buy within leasehold retirement schemes or shared ownership schemes. Please contact our home ownership department on
0345 608 4021 or email sales@housing21.co.uk
Can I transfer to another Housing 21 property?
We do accept transfer applications. If you want to transfer, you should contact the Lettings and Marketing team who will go through the process with you and explain what needs to be done. Please call the team on 0345 606 6363 or email them at lettings@housing21.co.uk. Oldham Council tenants may be able to transfer to another Oldham Council property. Your Court Manager will be able to advise on the procedure.
Can I exchange my home?
You have the right to exchange homes with another Housing 21 resident or any resident of another housing association, local authority or designated new town in the country. Both landlords must give written permission before the exchange goes ahead and, because your flat receives a court manager service and has special features, like the pull cords, we will not be able to grant permission if your exchangee does not need these facilities.
What happens if my partner dies?
If you are a couple with a joint tenancy then should one of you die the tenancy automatically passes to the remaining partner (provided they are living at the apartment as their main home at the time).
If a close relative has been living there for at least 12 months, s/he may have the right to take over the tenancy when you die. This 'right of succession' as its known can only happen once.
Changing tenancy conditions
If we need to change any of your tenancy conditions we will give you 28 days notice. Before we give you 28 days notice we will consult with you on the details of the proposed changes. You will have the chance to comment on the proposals within a reasonable time limit set by us.
What information about Housing 21 will I receive?
You have the right to receive information about our performance, for example, what we spend the money on, how long it takes us to do repairs. This is reported to you every year in an annual performance report included in the Summer edition of Full House. We also report to you on performance and many other issues at the annual court consultation meeting.
What are my rights under the Data Protection Act?
All information relating to you and your tenancy is confidential. Individuals have the right to see information held about them on computer or paper files. Housing 21 has a computerised system for dealing with rent accounts, repairs and re-housing and holds paper files on courts and tenancies. If you wish to see this data, please write to your housing services manager or care services manager.
What happens if my relationship breaks down?
If a relationship breaks down, one partner may decide to move out of the home.
Before doing so, we recommend you seek the advice of your housing services manager, care services manager, a solicitor or the Citizens Advice Bureau.
In some cases, the legal Courts (as part of divorce or judicial separation proceedings) will make an order as to which joint tenant should be given the tenancy. Without direction from the Courts or written confirmation from one partner that he or she wishes to give up the tenancy, Housing 21 has no power to decide who is granted the tenancy.
What happens if I am in a potentially vulnerable situation?
If you find yourself in a vulnerable situation where your partner may have been violent towards you and you are in danger or have been forced out of your home you will need independent advice as a matter of urgency.
We recommend you contact your court manager, Citizens Advice Bureau or a special advice agency and also speak to your housing services manager or care services manager.
