- customer services
- complaints
- repairs
- paying your rent
- benefits and allowances
- Housing 21 Service Promise
- accessing care and support
- getting involved
- anti-social behaviour
- equality and diversity
- access to information
- newsletters and information
- frequently asked questions
- useful links
- Oldham Customers
- Kent Customers
customer services
Equality and diversity
We all have both rights and responsibilities when it comes to equality and diversity. What do we mean by this? For Housing 21, equality is about ensuring fairness and freedom from discrimination - we all have the right to be treated with respect, dignity and to have our needs met and we also have the responsibility to make sure that others are treated in this way too. Diversity is about positively harnessing and valuing people's differences, recognising the benefits this diversity can bring in developing our services, for example, or in creating more vibrant courts. We have the right to have our differences valued (and to have our different needs met appropriately) and we all have the responsibility of valuing differences in other people.
Housing 21 works to ensure that all our policies and procedures are fair and equitable to all concerned and recognise the diverse needs and expectations of residents. We operate an equal opportunities policy on all courts. This means we try to ensure that we allocate all homes fairly and we do not discriminate against any person because of their race, colour, ethnic origin, national origin, religion, gender, sexuality, HIV status, appearance, disability, marital status, age or caring responsibilities. We monitor all of our policies and procedures regularly to ensure equal opportunity principles are being followed.
Housing 21 strives to create court environments that are inclusive and welcoming to all, and that are free from discrimination or harassment. We want to encourage and enable everyone to have the opportunity to contribute to creating a warm and positive environment. Tenants, as well as staff, have a responsibility in this regard. We have in place robust harassment policies to protect both residents and staff from discrimination, harassment or inequality.
If you would like a copy of our Equality and Diversity Policy please download a copy here, or email us at enquiries@housing21.co.uk to request a copy.









