• customer services
• complaints
  • complaints procedure
  • independent advice
• repairs
  • how to report a repair
  • our repairs and maintenance service
  • tell us what you think of our service
• paying your rent
  • service charge info
  • support charge info
  • other services/charges
  • payment methods
  • having difficulties paying?
• benefits and allowances
  • Housing benefit
  • Pension credit
  • Attendance allowance / Disability Living Allowance
  • Money Matters
• Housing 21 Service Promise
• accessing care and support
  • support plan
  • Housing 21 extra care
  • help at home
  • using technology to assist with daily living
• getting involved
  • how to get involved
• anti-social behaviour
• equality and diversity
• access to information
• newsletters and information
• frequently asked questions
• useful links
• Oldham Customers
  • useful contact numbers
  • your court manager
  • communal facilities
  • getting involved
  • repairs & maintenance
  • suggestions, compliments & complaints
  • paying your rent
  • tenant information pack
• Kent Customers
  • report a repair
  • paying your rent
  • complaints
  • housing benefit

customer services

Newsletters and information

Housing 21 produces a range of information for our housing customers:

• Full House is our free quarterly magazine full of news and views from Housing 21 residents all around the country plus useful features on our services and interesting lifestyle articles.

  
  You can download the latest copies of Full House here:
  

  • Summer 2008
    
  • Winter 2008
    
  • Autumn 2007
    
  • Summer 2007
    
• Intouch is our newsletter for our residents living in family housing.

  
  You can download the latest copy of Intouch here:
  

  • Intouch
    
• Money Matters is our free newsletter produced to provide up to date information on welfare and housing benefits and other useful advice on managing your money.

  
  You can download the latest copy of Money Matters here:
  

  • Money Matters: Spring 2008
    
  • Money Matters: Spring 2007
    
• Welfare Benefits Service we produce a fact sheet about the services we offer, through our benefits managers and court managers, to help make sure all our residents are receiving their full entitlement to benefits.

  
  You can download our current welfare benefits leaflet here:
  

  • Housing 21: Welfare benefits
    
• Service Standards this provides information on the quality services we aim to provide to our residents in areas such as tenant partnership, repairs and maintenance, our court manager service, financial information and equality and diversity.

  
  You can download our service standards leaflet here:
  

  • Housing 21: Service standards