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customer services
Suggestions, comments and complaints
Complaints
Feedback we receive from tenants has told us that most people prefer to resolve complaints quickly and informally and the best way to achieve this is to raise issues with your court manager as soon as you experience a problem. If you do not have a court manager then you should contact your nominated housing services manager.
If you are not happy with the response you receive, or indeed if your complaint is specifically related to that person, then you may make a formal complaint. This can be done by whatever method you choose - none of us like filling in onerous forms so we leave it up to you to decide how you want to contact us - by telephone, letter or e-mail.
Please help us by clearly stating the nature of your complaint and telling us what you would like us to do about it. If you have already raised your concern with a member of staff please let us know. If you have not already discussed your complaint with your court manager, care services manager or housing services manager we may ask you to do so first - unless your complaint is specifically related to them.
Your family and friends can be a great source of advice. There are also a number of independent organisations that can provide advice, such as your local Citizens Advice Bureau and Age Concern. However if you need any help in composing your complaint, do feel free to approach a member of our staff.
